Customer Intelligence

Personalized, Informed and predictable – treat your customers as the unique individuals they are. Discover detailed persona’s that help you understand what causes certain behaviours.

Adjust how your business toward a data-driven customer centric approach.

Increased loyalty

Adjust how your business toward a data-driven customer centric approach. Increased loyalty Your clients will stay with you longer, thereby increasing your Lifetime value (LTV) .


React in real time

Identify potential issues and address them right away, your NPS will thank you.


Understand customer behaviour

Strive to serve your clients on their terms. Fix broken interactions such as abandoned carts.


Personalized marketing

Give your customers the information they need to help them achieve their goals, this will thereby help your goals.


Stop guessing

Don’t leave client interactions to chance and employee intuition.


Build great products

Align your product roadmap and new product strategy with your client’s needs.


Do you know how your customer interactions look like?

Engage and interact with your clients in ways that they want and need. You’ll have a much more informed understanding of their expectations, traits and preferences. This will benefit your short-term productions and distribution plans, as well as allow you to make more informed long-term strategic decisions like expanding into other geographies or building new manufacturing plants.

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/ Data Analytics & Machine Learning

The Technologies
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Our Experts
/ Knowledge Shared


E-Commerce Price Transparency / Looming Threat or Big Opportunity?  


The internet has always been a bit of a pendulum for e-commerce stores. On one hand, stores can reach a wider audience than a physical outlet but, on the other hand, so can all their competitors.  Typically, companies try to swing the pendulum in their favour through tried and tested means: good marketing, good promotions. But what if the...


A Single Source of Truth / A Key Way To Eliminate Technical Debt


Repetition, inaccuracy and inconsistencies are issues every business wants to avoid. They’re also typical signs of poorly chosen – or poorly used – technologies. When used right, good technology can eliminate unnecessary repetition, ensure greater consistency and generally improve results over all. At the core of this is often the concept of “A...


Personalization in E-Commerce / The Basics


When talking face to face, personalization often happens at unconscious level. Interacts are smooth, adapted on the fly to suit the customer’s needs. Shop assistants can guide people to where they need to be and, when it comes to homing in on exactly what someone wants, it’s the fundamental secret to any good salesperson. But online? We must adapt....

Our Customer Intelligence
/ Hero

Maciej Pondel

Data Science Leader

A graduate of Computer Science at the Faculty of Computer Science and Management of Wroclaw University of Technology. Maciej is also a Doctor of Economics and a lecturer in the Department of Business Intelligence in Management at Wroclaw University of Economics.

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Are you interested in learning more about the purchasing behavior of your customers at every stage of their purchasing path? Contact us and ask for a Customer Intelligence solution quote.