Customer Intelligence

Personalized, Informed and predictable – treat your customers as the unique individuals they are. Discover detailed persona’s that help you understand what causes certain behaviours.

Adjust how your business toward a data-driven customer centric approach.

Increased loyalty

Adjust how your business toward a data-driven customer centric approach. Increased loyalty Your clients will stay with you longer, thereby increasing your Lifetime value (LTV) .

<loyalty.increased>

React in real time

Identify potential issues and address them right away, your NPS will thank you.

<operate.immediate>

Understand customer behaviour

Strive to serve your clients on their terms. Fix broken interactions such as abandoned carts.

<needs.satisfied>

Personalized marketing

Give your customers the information they need to help them achieve their goals, this will thereby help your goals.

<activities.personalized>

Stop guessing

Don’t leave client interactions to chance and employee intuition.

<data.oriented>

Build great products

Align your product roadmap and new product strategy with your client’s needs.

<product.adjust>

Do you know how your customer interactions look like?

Engage and interact with your clients in ways that they want and need. You’ll have a much more informed understanding of their expectations, traits and preferences. This will benefit your short-term productions and distribution plans, as well as allow you to make more informed long-term strategic decisions like expanding into other geographies or building new manufacturing plants.

Explore other solutions
/ Data Analytics & Machine Learning

The Technologies
/ Behind Solution

Our Experts
/ Knowledge Shared

12.10.2021

A Single Source of Truth / A Key Way To Eliminate Technical Debt

E-Commerce

Repetition, inaccuracy and inconsistencies are issues every business wants to avoid. They’re also typical signs of poorly chosen – or poorly used – technologies. When used right, good technology can eliminate unnecessary repetition, ensure greater consistency and generally improve results over all. At the core of this is often the concept of “A...

05.10.2021

Personalization in E-Commerce / The Basics

E-Commerce

When talking face to face, personalization often happens at unconscious level. Interacts are smooth, adapted on the fly to suit the customer’s needs. Shop assistants can guide people to where they need to be and, when it comes to homing in on exactly what someone wants, it’s the fundamental secret to any good salesperson. But online? We must adapt....

28.09.2021

Black Friday / A Practical Checklist for E-Commerce Owners

E-Commerce

Everyone gets stressed on Black Friday but, between us, shoppers are the ones that have it easy 😉 Behind the scenes, entire IT, marketing and customer support teams need to prepare a solid strategy. And that’s not even mentioning warehouse, logistics or the subsequent challenge of order fulfilment… Black Friday (and Cyber Monday) are some of the...

Our Customer Intelligence
/ Hero

Maciej Pondel

Data Science Leader

A graduate of Computer Science at the Faculty of Computer Science and Management of Wroclaw University of Technology. Maciej is also a Doctor of Economics and a lecturer in the Department of Business Intelligence in Management at Wroclaw University of Economics.

Nasze rozwiązanie
Twój sukces

Are you interested in learning more about the purchasing behavior of your customers at every stage of their purchasing path? Contact us and ask for a Customer Intelligence solution quote.