Customer Intelligence

Personalized, Informed and predictable – treat your customers as the unique individuals they are. Discover detailed persona’s that help you understand what causes certain behaviours.

Adjust how your business toward a data-driven customer centric approach.

Increased loyalty

Adjust how your business toward a data-driven customer centric approach. Increased loyalty Your clients will stay with you longer, thereby increasing your Lifetime value (LTV) .

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React in real time

Identify potential issues and address them right away, your NPS will thank you.

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Understand customer behaviour

Strive to serve your clients on their terms. Fix broken interactions such as abandoned carts.

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Personalized marketing

Give your customers the information they need to help them achieve their goals, this will thereby help your goals.

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Stop guessing

Don’t leave client interactions to chance and employee intuition.

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Build great products

Align your product roadmap and new product strategy with your client’s needs.

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Do you know how your customer interactions look like?

Engage and interact with your clients in ways that they want and need. You’ll have a much more informed understanding of their expectations, traits and preferences. This will benefit your short-term productions and distribution plans, as well as allow you to make more informed long-term strategic decisions like expanding into other geographies or building new manufacturing plants.

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09.04.2024

Recommerce / The Importance of Pre-owned Goods on the Broader Retail Market

Omnichannel

In the past year or two, recommerce has grown immensely in popularity. With difficult economic situations, consumers are looking to resell and buy existing goods in order to save money. This in turn impacts direct sales, further encouraging existing retailers to enter the recommerce market. In this article, we want to explore the essentials of all things...

Composable Commerce Modules Illustration
27.02.2024

Composable Commerce Components / How to Build an E-commerce System?

E-Commerce

When it comes to Composable Commerce, you’ve likely heard the term thrown around for a while now. But while the concept of building e-commerce platforms from modular components is rather clear, not everyone knows what tools are actually available for constructing this platform. So, let’s break down this topic into smaller components and explore...

13.02.2024

PIM vs PXM / What is Product Experience Management & Do You Still Need It?

E-Commerce

When it comes to across product content across multiple channels, product information management are fast becoming the go to tools. However, since tools are a means to an end, if you want to create a memorable brand and product experience, you should also consider the wider Product Experience Management approach. Understandable, it’s easy to get lost...

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Are you interested in learning more about the purchasing behavior of your customers at every stage of their purchasing path? Contact us and ask for a Customer Intelligence solution quote.