Nest Bank SA operates in Poland with offers for both individual and business customers. In each case, email is one of the most important channels for communicating with recipients. Emails are used, among others, to send newsletters on new banking products and loans.
- A single campaign took at least 3 days to create and sending the emails was a long and complex process.
- Making corrections was also not easy, impacting message delivery time.
- Furthermore, campaigns required the involvement of not only employees, but external agencies which added to the costs.
- This also meant that the company’s own employees couldn’t access basic campaign data, including vital performance indicators.
- Nest Bank wanted to remove their reliance on third parties but still retain the high quality of their brand guidelines.
- Nest Bank already had a Kentico Xperience license, so extending this to cover email marketing tools was the best option.
- Since Kentico Xperience is a complete Digital Experience Platform, the company not only used the email module in the CMS to meet wider marketing needs, but they also removed their dependence on third party agencies.
- Through the creation of a dedicated email template, we significantly shortened the campaign creation process - while also adding flexibility via widgets.
- Thanks to the analysis module, the organization now has access to detailed data about campaigns and can measure the success of their actions.
- Because Kentico Xperience has a shared library, buttons and graphical elements from the website are now used consistently in the newsletters.
- Since the CMS is also part of the platform, it’s easy for Nest Bank’s teams to find the appropriate places in the website structure for emails to direct to.
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