Purchasing an apartment is often the most significant investment we ever make. That is why it is usually accompanied by strong emotions and a high level of stress. Thus, in such cases, it is necessary to provide the highest quality of service possible. The ease of accessing information and automation of the processes are the most important factors.
Hence, Archicom – one of the leading real-estate developers in Poland, turned to us with their need of an easy-to-use tool that would improve after-sales service and deliver the highest possible customer assistance standards.
To meet this need, we’ve created the Client Portal. The business purpose of the Client Portal was to provide the developer’s customers with necessary information by allowing for easy access to data and documentation obtained from different systems.
Based on the feedback gathered during the workshops with Archicom’s clients, Unity Group recommended building a system based on two primary components: Kentico-based CMS and .NET for the systems integration. The solution enabled:
Unity Group already possessed high competences and strong technological facilities during the sales process. We appreciate the fact that they paid a great deal of attention to understanding our needs, as well as the specific traits of the industry and choosing the optimal solution for us.
Thanks to this, once we began cooperation we were certain that they had full understanding of the purpose and scope of the project. In addition, the decision to implement the solution with the use of agile methodologies proved to be an excellent choice.
The fact that we have decided to extend our cooperation with the Unity Group in regard to things like website support services as evidence for our positive assessment of their work.
Agnieszka Zamojska-Sroka, Marketing Director Deputy with Archicom